Elvyn manual

Elvyn user manual

This manual explains how Elvyn works and what each screen does. Part one is for students, part two for course staff, part three for the platform administrator, and the reference chapters for everyone. Each chapter is short; read chapter 3 first if you read only one.

The whole manual on one page

Quick starts

One printable page each. Start here.

  1. Quick start for students

    Ten steps from signing in to the survey. One printable page for students.

  2. Quick start for course staff: your first class

    Course staff only

Tours

Click through real screens, one step at a time. Each tour also sits at the top of the chapter it explains.

  1. Your first conversation

    9 steps · In 4. Preparing for a conversation

  2. After the conversation: transcript and survey

    7 steps · In 6. After the conversation

  3. Add your class list

    Course staff only

  4. Watch and stop a live session

    Course staff only

  5. Set up a cohort

    Course staff only

  6. The Platform page

    Platform administrators only

Part one: for students

  1. 1. Welcome to Elvyn

    What Elvyn is, what it is not, and what you need before your first conversation.

  2. 2. First steps

    Signing in with an email code, what “not on a list” means, choosing a language, and finding your way around.

  3. 3. Concepts

    The ideas behind every screen. Cohorts, minutes, where transcripts are stored, patient memory, the survey, and what Elvyn knows about you.

  4. 4. Preparing for a conversation

    The Prepare page. The brief, the briefing clip, language, microphone, keeping the conversation, memory, and the Start bar.

  5. 5. The conversation

    The conversation screen. Connecting, the clock, captions, the microphone, ending, and what happens if something interrupts you.

  6. 6. After the conversation

    The session summary. What you were charged and why it can say pending, downloading the transcript, the survey and the wrap-up clip.

  7. 7. Sessions

    The list of every conversation you have had, what each status means, and when a transcript can be downloaded.

  8. 8. Account

    Your email, the language of the screens, patient memory, guide videos, signing out, and how to change your email.

  9. 9. Troubleshooting

    What to do when the code email does not arrive, the microphone is blocked, the patient is silent, the time looks wrong, and more.

Part two: for course staff

  1. 10. The Course staff area

    Course staff only

  2. 11. People

    Course staff only

  3. 12. Live

    Course staff only

  4. 13. Setup

    Course staff only

  5. 14. Running a session day

    Course staff only

Part three: for the platform administrator

  1. 15. Platform controls

    Platform administrators only

  2. 16. People across the platform

    Platform administrators only

  3. 17. Limits, credits and the avatar plan

    Platform administrators only

Reference: for everyone

  1. 18. Data and privacy reference

    One table of every kind of data, where it lives, how long it is kept, who can see it, and how it is deleted.

  2. 19. Glossary

    The words Elvyn uses, each in one or two sentences, with a link to where it is explained.

Guide videos

Short clips with captions. Each opens in a player over this page.