Reference: for everyone
19. Glossary
19.1 Terms
| Term | Meaning |
|---|---|
| Area | One of Elvyn’s three parts: Practice, Course staff and Platform, each with its own sidebar. You see the areas your access gives you. See 10. The Course staff area. |
| Audit log | Elvyn’s record of what staff changed, with reason codes and no free text. Kept 400 days. |
| Avatar plan | The LiveAvatar plan Elvyn’s account is on. It sets the longest possible conversation. See 17. Limits, credits and the avatar plan. |
| Avatar service | LiveAvatar, the service that gives the patient a face and a voice, and keeps conversation text. |
| Case | One patient, with a handout for students and a facilitator guide for staff. See 3.1 Cohorts and cases. |
| Cohort | A group of students practising together, with its own list, cases, minutes and settings. |
| Conversation | One spoken exchange with a patient, from connection to the end. Also called a session. |
| Conversation time left, used, being confirmed | What you can still use, what was charged, and what is held until the avatar service reports the length. See 3.2 Minutes. |
| Credits | What the LiveAvatar account pays conversations with: 2 a minute. |
| Draft, Open, Closed | A cohort’s status. Only open cohorts let students start conversations. See 13. Setup. |
| Erase | Removing a person’s identity from Elvyn for good. See 16. People across the platform. |
| Facilitator guide | The case author’s guide for staff to run the debrief. It is not shown to students. |
| Handout or brief | What students read on Prepare before a conversation. |
| Keep this conversation | The switch that decides whether a conversation’s text is kept, and so whether there is a transcript. |
| Keeping period | How many days a kept conversation stays at the avatar service after it ends. 30 unless staff changed it. |
| Maintenance | A platform-wide pause on new conversations. See 15. Platform controls. |
| Course staff | A person who manages a cohort: People, Live and Setup. |
| Patient memory | An optional summary of earlier conversations that a patient can recall, when the avatar service has created one. Stored at the avatar service. See 3.4 Patient memory. |
| Plan limit | The longest conversation the avatar plan allows. Elvyn checks it every hour. See 17. Limits, credits and the avatar plan. |
| Platform administrator | A person who manages every cohort and has the Platform page. See 15. Platform controls. |
| Push to talk | A microphone mode where the patient hears you only while you hold the talk button. |
| Reset sign-in | Unlinking a person’s record from their sign-in account so the next sign-in links again. |
| Session length | The longest one conversation can last in a cohort. The real length is the lowest of this, the conversation time left and the plan limit. |
| Short form | Elvyn’s own anonymous survey of 11 questions, one set of answers per finished conversation. |
| Sign-in service | Clerk, which sends the email codes and holds sign-in accounts. |
| Still closing | A conversation that ended on your side but that the avatar service has not confirmed yet. |
| Survey code | A 16-character code on the survey link that lets researchers check an answer came from a real conversation, without saying whose. See 3.5.1 The code on the survey link. |
| Suspended | Blocked from starting conversations, in one cohort or everywhere. Minutes and history stay. |
| Transcript | The text of a conversation, downloaded from the avatar service. See 3.3 Conversations and transcripts. |